Refund Policy

1. Membership Cancellation

You may cancel your paid membership at any time. The terms vary by membership tier:

• Monthly Member ($10/month): Cancel anytime. Your membership benefits continue through the end of the current monthly billing period. No partial refunds are issued for unused days within the billing cycle.
• Yearly Member ($100/year): Cancel anytime. Your membership benefits continue through the end of the current annual billing period. No partial refunds are issued for unused months within the billing cycle.
• Lifetime Member ($500 one-time): Lifetime memberships are non-refundable after a 14-day cooling-off period from the date of purchase. Within the first 14 days, you may request a full refund.

2. Add-On Purchases

• Physical Member Kit ($49): Refundable within 14 days of purchase if the kit has not yet been opened or shipped. Once the kit has been shipped or opened, it is no longer eligible for a refund.
• Extra Guest Pass ($12): Non-refundable once purchased. Guest passes are digital products that are applied to your account immediately upon purchase.

3. How to Request a Refund

To request a refund, email us at refunds@twowheelevents.com with the following information:

• The email address associated with your Two Wheel Events account.
• A description of the purchase you are requesting a refund for (membership tier, add-on name, or transaction date).
• The reason for your refund request.

Approved refunds are processed to the original payment method via Stripe. Please allow 5 to 10 business days for the refund to appear on your statement after approval.

4. Exceptions

• Duplicate charges: If you are charged more than once for the same purchase, the duplicate charge will be refunded in full.
• Service outages: If the platform experiences a service outage exceeding seven (7) consecutive days, affected members are eligible for a prorated refund for the outage period.
• Fraud or abuse: Accounts found to be engaging in fraudulent activity or abuse of the refund process may forfeit refund eligibility and be subject to account termination.

5. Contact

For questions about our refund policy or to request a refund, contact us at refunds@twowheelevents.com.