Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds work for memberships and add-on purchases made through Two Wheel Events ("TWE," "we," "us"). All payments are processed by our payment processor, Stripe. We do not store your full card number or security code; Stripe handles your card details directly.

This is our contractual policy. It applies in addition to any rights you may have under applicable law. Where the law grants you a refund right that this policy does not provide, the law controls.

2. Membership Plans and Billing

How a membership is billed determines how cancellation and refunds work:

• Free Rider ($0): No payment is collected, so there is nothing to cancel or refund. You may stop using the free tier at any time.
• Monthly Member ($10/month): A recurring subscription that renews automatically each month until canceled.
• Yearly Member ($100/year): A recurring subscription that renews automatically each year until canceled.
• Lifetime Member ($500): A single, one-time payment. There is no recurring billing, and the membership does not expire.

3. Cancelling a Recurring Membership

You may cancel a Monthly or Yearly membership at any time. We do not currently offer a self-service cancellation button in the app, so to cancel you must contact us at refunds@twowheelevents.com and request cancellation from the email address on your account.

When you cancel, your membership remains active and you keep your benefits through the end of the billing period you have already paid for. At the end of that period, the membership ends and you are not charged again. Cancelling part-way through a period does not generate a prorated or partial refund for the unused remainder of that period, except where required by law.

If a renewal payment fails, your membership is marked past due and benefits may be paused until payment succeeds or the subscription is canceled.

4. Refund Eligibility for Memberships

• New-member refund window: If you purchased a Monthly, Yearly, or Lifetime membership and request a refund within fourteen (14) days of your initial purchase, and you have not made substantial use of paid member benefits (for example, redeeming guest passes or using member-only booking), we will refund that initial payment in full.
• After the refund window: Recurring membership charges (monthly and annual renewals) are non-refundable once the new period has begun. You may cancel to prevent future renewals, and access continues through the period you already paid for, as described in Section 3.
• Lifetime memberships: Because a Lifetime membership is a one-time purchase of perpetual access, it is non-refundable after the 14-day window above.

5. Add-On Purchases

Add-ons are one-time purchases and are handled separately from memberships:

• Physical Member Kit ($49): Refundable within fourteen (14) days of purchase only if it has not yet been picked up or shipped. Once your kit has been shipped or made available for pickup, it is no longer eligible for a refund.
• Extra Guest Pass ($12): A guest pass credit is applied to your account immediately on purchase. It is non-refundable once purchased, and used guest passes cannot be refunded.

Add-ons that require an active membership are tied to that membership. Cancelling or refunding a membership does not automatically refund a separately purchased add-on.

6. Partner-Venue Discounts and Member Benefits

Partner-venue discounts, early booking, member-only events, signature rides, and similar perks are benefits of an active membership. They are not separately purchased and have no standalone cash value, so they are not separately refundable. A refund or cancellation of your membership ends access to these benefits, but does not generate any additional refund for benefits you did or did not use.

7. How Refunds Are Processed

Approved refunds are issued through Stripe to the original payment method used for the purchase. We cannot send a refund to a different card or account. Once we approve and submit a refund, please allow approximately five (5) to ten (10) business days for it to appear on your statement; exact timing depends on your bank or card issuer.

If you were charged more than once for the same purchase (a duplicate charge), the duplicate will be refunded in full once verified.

8. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback or payment dispute with your bank instead of contacting us may result in suspension or termination of your membership and account while the dispute is reviewed. Initiating a chargeback for a charge that was valid under this policy may also make you ineligible for future refunds or goodwill resolutions. We may submit our records, including your purchase and usage history, to your bank or to Stripe in response to a dispute.

9. Nevada and U.S. Buyers

This policy is governed by the laws of the State of Nevada, United States, without regard to its conflict-of-laws rules. Nevada does not provide a statutory “cooling-off” period or automatic right of cancellation for online or remote purchases of digital memberships and services. The refund windows described above are our contractual policy, offered voluntarily, and are not a legally required cancellation period. Nothing in this policy limits any non-waivable consumer-protection rights you may have under Nevada or other applicable U.S. law.

10. Fraud and Abuse

Accounts engaged in fraudulent activity, or that abuse this refund process (for example, repeatedly purchasing and refunding to obtain benefits), may forfeit refund eligibility and may be subject to membership and account termination.

11. How to Request a Refund or Cancellation

To cancel a membership or request a refund, email us at refunds@twowheelevents.com from the email address on your account and include:

• The email address associated with your Two Wheel Events account.
• What you are asking for — cancellation, refund, or both.
• The purchase in question (membership tier or add-on name, and approximate purchase date).
• The reason for your request, if you would like to share it.

We will confirm receipt and let you know the outcome. We may ask you to verify your identity or ownership of the account before processing a cancellation or refund.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we will revise the "Last Updated" date above. The policy in effect at the time of your purchase governs that purchase.

13. Contact

For questions about this policy, or to request a refund or cancellation, contact us at refunds@twowheelevents.com.